Monday, July 22, 2013

Globe Telecom: The Nightmare Customer Service

Today is July 22, 2013.
As of today I have been waiting for 30 minutes, listening to perhaps the most purposely annoying recording for subscribers to wait until a customer representative becomes available. It is really a test of patience or battery, to see which runs out first before I get connected to any customer service representative.

My issue? My current billing statement.
I do not have an idea as to why do they keep on billing me wrong every single month since I acquired this plan. When my boyfriend and I were still together I'd get charged 10 pesos for every text message I sent abroad despite my subscription to an alltextIDD plan.

Now that I am single, which should have lessened my phone bill considerably, I am still charged 3k to 5k per month considering I haven't even received a copy of my bill since April 2013. They keep claiming to have sent it but considering that every other billing company including my credit card has been able to find me; I do not understand why theirs cannot, and they want to me to subscribe to an automatic bill charging facility, ARE THEY MAD?

Scratch that, I am waiting for 47 minutes now, and for a company that tries to charge me thousands of pesos per month I expect some goddamned service.

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State of the Nation Address (SONA) 2013 by President Benigno Aquino II

Tweeted by yours truly as it occurred. Read from the bottom, going up

  1. 18m
    1 hour and 45 minutes of tweeting, este SONA. Thank you all
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  2. 19m
    Ako po si Noynoy Aquino, pilipino ako
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  3. 19m
    PNOY: Kayo ang sisiguro na hindi na tayo lilihis sa tuwid na daan.
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  4. 20m
    PNOY: Samantalahin ang pagbabago para maging tuloy tuloy ito. Pilipinas kayo ang aking lakas
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  5. 20m
    PNOY: sa mga gumising sa nagtutulugtulagan. Sa mga kumalampag sa nagbibingibingihan, sona nio po ito
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  6. 21m
    PNOY: BGen Ramon Mateo Dizon, buong kumpiyansa sa pagprotekta, tunay na tapat sa watawat at sa sambayanang pilipino.
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  7. 22m
    PNOY: SONA niyo po ito.
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  8. 23m
    PNOY: walang increase sa tax, maliban sa sin tax
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  9. 23m
    PNOY: sickman of asia, in 3 years, investment grade na.
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  10. 24m
    PNOY: Pantawid pamilya, nasan ang pondo para maitaguyod ng bawat pilipino? Lahat nakiambag para sa programang ito
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  11. 25m
    PNOY: Paano na sa 2016? Tapos na ba ang tuwid na daan? Kung may agam agam tayo noon, ngaun tinatamasa natin na ang pagbabago.
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  12. 26m
    PNOY: sec. Jesse Robredo, losing him is a tragedy, sinisisi ko ang sarili ko, kung nasa Naga sya baka kapiling pa natin siya ngaun#SONA2013
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  13. 27m
    PNOY: the same secretary protested the declaration of national emergency of GMA. Patuloy na paninindigan, saludo kay Sec. Albert DelRosario
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  14. 28m
    texter mode hahaha
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  15. 29m
    PNOY: Alber Del Rosario, Foreign Affairs secretary, evacuated 2000 filipinos in libya right after he got appointed.
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  16. 30m
    PNOY: Commodore Alcaraz, napabagsak nia ang 3 japanese zero habang nakasakay sa QBoat na gawa sa kahoy
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  17. 31m
    On a personal note, marami pa ring hindi satisfied pero kesa puro rally, tumulong tayo sa gobyerno.
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  18. 36m
    PNOY: Congress, ayusin ang civil service code.
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  19. 36m
    PNOY: Sa mga kawaning walang balak tumupad sa kulturang wang wang, ngaun po pasenshahan po tayo. Tiwaling miyembro ng civil serv
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  20. 38m
    PNOY: Kulang na lang sabihin nilang 'wala silang pakielam' mga hindi karapat dapat manatili sa pwesto.
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  21. 39m
    PNOY: Bureau of Customs - Walang pakundangan ang pagpapalusot nila. San po kayo kumukuha ng kapal ng mukha?
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  22. 40m
    PNOY: National Irrigation - masaya na sila sa pwede na, 60% lang ang napatupad.
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  23. 41m
    PNOY: Magtapatan po tayo, may mga ahensiya pa rin na ayaw tumino - Bureau of Immigration - Joel and Mario Reyes, Park Sun Jung, Nakatakas!
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  24. 42m
    PNOY: dahil hindi nila alam ang ginagawa namin, nagiging kritiko sila
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  25. 45m
    Betting is on. Alin ang mauuna: matapos ang SONA o magsilang ang prinsesa.
     Retweeted by 
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  26. 43m
    PNOY: Pinapanagot na po ang mga tiwali, like G. Syjuco. Dough cutters P12O.00 naging P48K
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  27. 45m
    PNOY: 7.8% growth. Highest recorded GDP in south east asia. Rising Tiger according to the World Bank
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  28. 46m
    PNOY: we have increased 2, 10 mark jumps in investment grades in the world economic forum
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  29. 46m
    PNOY: GOCC governance act, MWSS from 33Million loss, gained 34Million, now 345Million
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  30. 47m
    PNOY: Water utilities no longer operating at a loss, remitting 350Million to the government
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  31. 48m
    PNOY: Philippine Reclamation Authority can now payout dividends, first time in 13 years!
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  32. 49m
    PNOY: Aviation safety ban has been lifted, EU now allowed our flag carrier to have direct flights, strengthening our aviation industry#SONA
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  33. 50m
    PNOY: we have generated 3.8M jobs from the tourism industry
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  34. 51m
    PNOY: 4.3M tourists came to the philippines. Domestic travelers 35M!
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  35. 51m
    PNOY: Most Romantic Destination of 2012, Best Diving Destination, Best Island
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  36. 52m
    PNOY: PDAF of PNOY to be spent on Tagumbao Bridge (P225 Million) . Saving 108M for dike related projects
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  37. 54m
    PNOY: New bidding schemes and more competent contractors, saving DPWH 18.2Billion!
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  38. 54m
    PNOY: Win-Win situation, tapat at epektibong paglilingkod
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  39. 55m
    PNOY: C3 way to connect to Espana, and other roads! To reduce traffic from 2 hours to 15 minutes!
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  40. 56m
    PNOY: Marcos cronies to blame for not having the metromanila highway not being built. Appeal to congress 1193
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  41. 57m
    PNOY: To address traffic- integrated traffic systems, and more terminals being built. Metromanila Highway to connect both expressways
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  42. 58m
    PNOY: Mula sa mga magsasaka hanggang sa construction workers, call center agents, at mga businessmen may mga tamang programa tayo
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  43. 59m
    PNOY: Foundation of the Nation, building it right.
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  44. 1h
    PNOY: Wag lahat icontra
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  45. 1h
    PNOY: magiingay pa ba ang kumokontra kung busy na sila sa kapapaypay?
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  46. 1h
    PNOY: we have to start building power plants since it takes 3 years to build. Let's be practical. We need base load plants
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  47. 1h
    PNOY: Mindanao Brownouts - electric cooperatives are aided to import generation sets to supply electricity lack
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  48. 1h
    PNOY: Modernization of Rural Airports, Daang Hari road construction, Thank you PPP -
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  49. 1h
    PNOY: Principles, gagawin na lang natin, gawin na natin ng tama. Proper procedure and accountability.
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  50. 1h
    PNOY: Private - Public Partnerships.
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  51. 1h
    PNOY: thanks to drilon. Julaur River irrigation project can increase production to 143K metric tons of rice, equivalent to 80% of imports
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  52. 1h
    PNOY: 44% increase in electronics exports
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  53. 1h
    PNOY: improvements in the semiconductor industry - advanced device and materials laboratory, now open!
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  54. 1h
    PNOY: Ternate Nasugbu Road now open, Aluling Bridge finally constructed after 43 years. As well as opening of one airport
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  55. 1h
    PNOY: Wala po tayong magpamana ng problema
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  56. 1h
    PNOY: What's the effect of not increasing MRT and LRT fares? Everyone pays, including those in Vizayas and Mindanao
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  57. 1h
    PNOY: We need to fix problems and society and become a good member of the international community.
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  58. 1h
    PNOY: Not all budget can go to military, one fighter jet is 1.58 billion is equal to 6,500 houses. We cannot afford a squadron.
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  59. 1h
    PNoY: 2.268Trillion NationaL Budget, congress please pass
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  60. 1h
    PNOY to Congress: amend cabotage law, pass fiscal incentives rationalization bill, land administration reform bill
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  61. 1h
    PNOY: New responsive laws have been passed - SinTax and Responsible Parenthood Law thanks to congress!
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  62. 1h
    PNOY: Relocation sites ready for informal settlers inhabiting areas of waterways
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  63. 1h
    PNOY: Informal Settlers to shield them from more danger, based Article 2 Section 5 of the Constitution
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  64. 1h
    PNOY: Telephones installed 6,000 but not used. Machine guns being left behind. Sales talks of items not used, to be reviewed
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  65. 1h
    PNOY: Provisional Commission to pass IRR's before 2013 to have enough time to elect a Bangsamoro Government in 2016
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  66. 1h
    PNOY: Malasakit sa mga kapatid na Bangsamoro. Iaangat ang mga probinsya sa Muslim Mindanao
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  67. 1h
    PNOY: May isang salita, tiwala sa usapang kapayapaan
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  68. 1h
    PNOY: signing of framework agreement with bangsamoro. Consensus building and compromise
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  69. 1h
    PNOY: Disaster relief workers increased for mud clearing, praises for relief volunteers
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  70. 1h
    PNOY: PO2 Dondon Sultan changed a man's tire along Q,C and drove him to the repair shop! Trustworthy policemen not extinct!
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  71. 1h
    PNOY: PO3 Montacar have a long list of successful arrests
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  72. 1h
    PNOY: P03 Edlyn Arbo, offduty but responded against a holdaper inside a jeepney
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  73. 1h
    PNOY: Incidents of Ozamis Gang - nahuli na, napatay pa - more investigation and weeding in the police force
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  74. 1h
    PNOY: For the first time there's no failure of elections at Lanao and the rest of ARMM!
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  75. 1h
    PNOY: 491,929 guns were checked for valid licenses, leading to decrease of private armies from 100+ to 41.
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  76. 1h
    PNOY: more guns for our policemen, strive to have one is to one ratio!
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  77. 1h
    PNOY: let's increase SSS contributions by 0.66 percent
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  78. 1h
    PNOY: SSS Benefits increased 21 times but the contributions only increased twice in the same period. Funds will run out 28 years
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  79. 1h
    PD 1638, RA 551, congress please review!
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  80. 1h
    PNOY: Budget Allotment for Pensions need to find more sources, so we can add more police to our forces. Utilizing reclaimed areas
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  81. 1h
    PNOY: We need to increase our police forces since their number remained constant even if our population 3pled.
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  82. 1h
    PNOY: New agricultural uses for unused lands in camps like planting of Bamboo
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  83. 1h
    PNOY: 21,000 housing units distributed to our armed forces, 26000 to go
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  84. 1h
    PNOY: 9,337 houses built, 4000 more to go for people whose houses were damaged by the floods. Govt wants to give out 53,000 houses
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  85. 1h
    PNOY: Blumentritt water interceptor capable of pumping 4 olympic sized swimmingpools has now been started this march
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  86. 1h
    PNOY: we are now clearing waterways and relocating informal settlers and going to spend 6.2B to prevent more floods
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  87. 1h
    PNOY: during ondoy 3600 cubic meters of water flowed and our pumping stations were only capable of pumping 1,600 cubic meters
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  88. 1h
    PNOY: deployment of 525 water monitoring stations and water gauges and tsunami detectors + training towards personnel
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  89. 1h
    PNOY: multi hazard mapping, bio hazard, project noah as responses to environment issues
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  90. 1h
    PNOY: Region Medical Centers now capable of transplants, and open heart surgeries in the bicol region. Davao Tagum as Cancer Center
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  91. 1h
    PNOY: Expansion of Benefits for PhilHealth - Cancer and ByPass Operations, as well as hospital upgrades worth 3B
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  92. 1h
    PNOY: 81% of all Filipinos are now under Philhealth. We are aiming for the katutubos and informal settlers to be covered!
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  93. 1h
    PNOY: CARPER law being put into implementation. Next year notice of coverage would be served on lands that will be under this program
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  94. 1h
    PNOY: new qualified list of beneficiaries for land grants for hacienda luisita farmers, september 2013.
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  95. 1h
    PNOY: New Pantalans being built. Coastguard
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  96. 1h
    PNOY: Plight of the Poor Fishername - Batarasa, Palawan - Lapu Lapu now going to be improved with Cold Storage Facilities
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  97. 1h
    PNOY: let's plant cacao, bananas and coffee in between the coconut trees!
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  98. 1h
    PNOY: Coconut farmers used to be the poorest, now we are promoting intercropping!
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  99. 1h
    PNOY: we are now reaching food sufficiency!
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  100. 1h
    PNOY: Agricultural improvements lead to lesser rice importas 2million metric tons to 350k metric tons only! Including reserves!
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  101. 1h
    PNOY: DepEd saved 2.9Billion equivalent to 9,502 classrooms!
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  102. 1h
    PNOY: Before, textbooks cost at 58pesos each now its 30 pesos only!
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  103. 1h
    PNOY: we have more chairs, and books thanks to DepEd's new secretary. We are now more capable with the Kto12 program
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  104. 1h
    PNOY: high school graduates, earn 40% more than grade school graduates!
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  105. 1h
    Pantawid ng Pamilyang Program successful, 700,000 beneficiaries
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  106. 1h
    70.9% of TESDA graduates are now employed!
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  107. 1h
    PNOY: TESDA scholars, 6 out of ten have jobs. Third applause
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  108. 1h
    PNOY: it's not trickle down economics, we are all moving forward. Ang pagkakataon ay punla lamang
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  109. 1h
    Nino Aguirre, reached four flights of stairs to vote while wearing a wheel chair
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  110. 1h
    Second round of applause
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  111. 1h
    New lighting facilities, new infrastructure, more tax collection
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  112. 1h
    PNOY: 9 po sa mga senador ang inilapit ko sa inyo
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  113. 1h
    PNOY: Boss, Tama ba ang direksyon natin?
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  114. 1h
    first applause
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  115. 2h
    PNOY: Issues of Transportation
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  116. 2h
    PNOY: 2 years left of his term
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